Terms & Conditions

General Terms and Conditions of Sale

The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.nordic-tales.com, owned and maintained by Nordic Tales ApS, Niels Juels Gade 53, 8200 Aarhus N, Denmark, CVR-no. 34490015

Requests for information should be made to online@nordic-tales.com

 

Trademarks & Copyright

All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from Nordic Tales ApS.

These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.

Cancellation

It is possible to cancel your order if it has not yet been shipped from our warehouse. Normally orders are sent 1-2 business days after you place the order. Contact us and we will help you.

Privacy Policy

Your privacy is very important to us. We respect your privacy and we will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. Our privacy policy follows these principles:

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, e-mail and delivery address) and financial information (such as credit card number, expiration date and the three digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use this information to contact you. Your telephone number is required for shipping purposes – in case UPS needs to contact you regarding the delivery.

We use third party web beacons (Google Analytics) from Google to help analyze where visitors go, and what they do while visiting our website.

We reserve the right to modify this privacy policy at any time so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

Ordering

www.nordic-tales.com is open 24 hours a day. The website might temporarily be down for maintenance.

You must be 18 years old and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you.

How to order

1. When you have selected the products you would like to order on the products pages, click “buy”. In the shopping bag, click on the “Checkout” button at the bottom of the page when the desired products are in the shopping cart.

2. Continue through the checkout process and fill in your details; name, shipping address etc. You can check the products and total amount during check out. Click “Place order” when you have filled in all the information.

3. When you have entered your credit card information and clicked on the “Complete payment” button, you have made a binding offer for the purchase of the items you have chosen.

4. At this stage, your order is still subject to our acceptance. When we have accepted your order, we will obtain an authorization from your credit card company for the amount on the order. We are not withdrawing money from your card at this stage, but the amount might be reserved on your account. This is a normal process with banks and credit card companies. If your credit card is not authorized, your order will not be processed further, and we will contact you by e-mail with further information.

5. Directly after you have placed your order, you will receive a confirmation e-mail including the terms and conditions for your order.

 

Secure Payment

We accept: VISA, VISA ELECTRON, MASTERCARD, DANKORT.

No credit card fees are charged by us. Please note that it is not possible for us to charge a higher amount than the one approved by you.

Payment is processed via Altapay through a Nets approved and PCI-certified payment solution.

 

VAT, CUSTOMS AND IMPORT DUTIES

If your delivery country is outside the EU, and your country charges customs or import duties – these will be charged once the package reaches the delivery country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient.

 

VAT Return

All prices on products are listed including Danish VAT.

For orders delivered to a country outside of the EU, it is possible to deduct the Danish VAT. If you select a delivery country outside the EU, the Danish VAT (25%) will automatically be deducted from your order. Please note that local VAT + customs duties will apply when the package reaches the delivery country.

Company order within the EU: If you have a valid VAT number, we can reimburse the Danish VAT(25%). Please pay the full amount upon checkout, reply to the e-mail with the order confirmation, and send us your company VAT number. The amount for the VAT will be refunded to the credit card with which you paid.

DESTINATION

Denmark

Europe

Intercontinetal

DELIVERY TIME

2-3 Days

3-6 Days

1-2 Weeks

SHIPPING

Free Shipping

Free Shipping

400 Euros

General Terms and Conditions of Sale

The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.nordic-tales.com, owned and maintained by Nordic Tales ApS, Niels Juels Gade 53, 8200 Aarhus N, Denmark, CVR-no. 34490015

Requests for information should be made to online@nordic-tales.com

TRADEMARKS & COPYRIGHT

All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from Nordic Tales ApS.

These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.

CANCELLATION

It is possible to cancel your order if it has not yet been shipped from our warehouse. Normally orders are sent 1-2 business days after you place the order. Contact us and we will help you.

PRIVACY POLICY

Your privacy is very important to us. We respect your privacy and we will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. Our privacy policy follows these principles:

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, e-mail and delivery address) and financial information (such as credit card number, expiration date and the three digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use this information to contact you. Your telephone number is required for shipping purposes – in case UPS needs to contact you regarding the delivery.

We use third party web beacons (Google Analytics) from Google to help analyze where visitors go, and what they do while visiting our website.

We reserve the right to modify this privacy policy at any time so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

ORDERING

www.nordic-tales.com is open 24 hours a day. The website might temporarily be down for maintenance.

You must be 18 years old and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you.

How to order

1. When you have selected the products you would like to order on the products pages, click “buy”. In the shopping bag, click on the “Checkout” button at the bottom of the page when the desired products are in the shopping cart.

2. Continue through the checkout process and fill in your details; name, shipping address etc. You can check the products and total amount during check out. Click “Place order” when you have filled in all the information.

3. When you have entered your credit card information and clicked on the “Complete payment” button, you have made a binding offer for the purchase of the items you have chosen.

4. At this stage, your order is still subject to our acceptance. When we have accepted your order, we will obtain an authorization from your credit card company for the amount on the order. We are not withdrawing money from your card at this stage, but the amount might be reserved on your account. This is a normal process with banks and credit card companies. If your credit card is not authorized, your order will not be processed further, and we will contact you by e-mail with further information.

5. Directly after you have placed your order, you will receive a confirmation e-mail including the terms and conditions for your order.

SECURE PAYMENT

We accept: VISA, VISA ELECTRON, MASTERCARD, DANKORT.

No credit card fees are charged by us. Please note that it is not possible for us to charge a higher amount than the one approved by you.

Payment is processed via Altapay through a Nets approved and PCI-certified payment solution.

VAT, CUSTOMS AND IMPORT DUTIES

If your delivery country is outside the EU, and your country charges customs or import duties – these will be charged once the package reaches the delivery country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient.

VAT RETURN

All prices on products are listed including Danish VAT.

For orders delivered to a country outside of the EU, it is possible to deduct the Danish VAT. If you select a delivery country outside the EU, the Danish VAT (25%) will automatically be deducted from your order. Please note that local VAT + customs duties will apply when the package reaches the delivery country.

Company order within the EU: If you have a valid VAT number, we can reimburse the Danish VAT(25%). Please pay the full amount upon checkout, reply to the e-mail with the order confirmation, and send us your company VAT number. The amount for the VAT will be refunded to the credit card with which you paid.

DESTINATION – DELIVERY – SHIPPING

Denmark – 2-3 Days – Free

Europe – 3-6 Days – Free

Intercontinental – 1-2 Weeks – 400€